Know the Basic Differences of UCaaS and VoIP for Your Business Decision
Among the concerns of a business is about communication, whether they have the best system to provide them of what they need in both outside and inside the organization.
Today, with the availability of different kinds of communication model, business owners are debating which is the most suitable for their respective organizations. These two options available are the ucaas or Unified-Communications-as-a-Service and VoIP or Voice over Internet Protocol, and the decision to choose which would depend on the preferences of the company concern.
Know that both channels have specifications of their own, and it is good to have some information before making your choice.
Your first consideration is whether your organization needs both voice and video or no video and just the voice. Considering that trust is mandatory in a business, studies showed that using videos and voice would make people communicating trust more with the other person. This signifies more credibility when communicating using both video and voice versus that by voice without video only. For a business that values proper communication where there is little room for misunderstanding, then a channel that provides both voice and video is recommended for your use if this is your kind of business.
The flexibility of communication used in your business is a factor to consideration when choosing which channel to use. To ensure harmony, inclusivity and coexistence among employees that will capture diversity, is the goal of modern communication nowadays. It is thus good to consider that some people may prefer emails, or voice call or through chats, and this will be a basis of your choice of channel of communication.
It does not mean though that a certain system is superior than the other, but should be taken as that people have different preferences when communicating where they choose the one they feel comfortable to use.
Be aware of a very important differences in the extent of flexibility of these two channels, and these are that VoIP can easily add or deduct the number of phone lines, while the UCaaS can offer the services necessary in partnering with your vendors. The sooner you make a selection that would enhance your business, the better for your organization.
Another factor of consideration when choosing your model of communication is the office practices conducted in your business. Internal and external communications can comprise the processes within the organization, where it is possible that you can have both as one, or can be run individually or independently from the other.